Axeda Corporation, the leading cloud platform provider for connected products and machine-to-machine (M2M) applications, is making it easier for companies to extend the value of connected device data across the enterprise.
With cloud-to-cloud integration to Salesforce.com, Axeda gives a voice to devices in the field — enabling them to “talk” directly to service and support teams by automatically opening cases when issues such as downtime arise. Extending this further, these machines can create Chatter entries, allowing them to be seen and heard by the people across the organization who “follow” those particular devices — providing the ability to share and act on information.
For example, an automatically generated case in Salesforce.com could then dispatch field technicians with detailed information on required repairs. Usage data coming directly from those same devices could be sent to billing and supply chain management systems, eliminating error-prone manual steps and process time delays.
The Axeda® Platform accelerates integration with third-party enterprise systems due to its open architecture built on standards-based technology and built-in Web Services for two-way communications. It is uniquely qualified to handle the complex requirements for M2M solutions, such as managing multiple types of connections and assets, processing massive amounts of unstructured data, and providing enterprise grade scalability and security.