Company partners with Enterprise Mobile to remove logistics headaches and speed time to market for M2M developers
Today, RACO Wireless, a preferred machine-to-machine (M2M) provider for T-Mobile USA, Inc., unveiled its partnership with Enterprise Mobile, a business unit of Intermec Technologies (NYSE: IN) and an industry-recognized provider of outsourced lifecycle and professional mobility services, to allow M2M application providers to remove unnecessary complexity out of the M2M distribution chain through outsourced product deployment, management and fulfillment.
Traditionally, M2M application providers were forced to balance innovation and product development with how to get the solution to market in record time and how to manage it once it was commercially available – from subscriber identity module (SIM) activation to product fulfillment. Now, with this strategic partnership, application providers can focus on innovating and designing high-quality, next-generation M2M solutions while RACO Wireless and Enterprise Mobile handle the logistics required to get those products to market.
John Horn, president of RACO Wireless said:
“Today’s announcement takes the complexity out of the M2M distribution equation for our customers, who can now fully or partially outsource their product management and fulfillment.”
“Further, with this launch, RACO Wireless customers have one more resource in their arsenal as they launch and support their M2M solutions – from PR/marketing to 24/7 managed call center support.”
“RACO Wireless is clearly rewriting the rules for M2M, thanks to its emphasis on building support and value for its partners across the entire M2M ecosystem,” said Marcy Montgomery, CIO and General Manager.
“Working together, we’re making device distribution and fulfillment an easy and painless process for RACO Wireless’ M2M application developer customers.”
“To meet the promise that M2M holds, the industry requires an ecosystem that supports always-on connectivity, enables companies to look for new business models and provides a simple and seamless customer experience – from onboarding through deployment and support,” said Jeremy Korst, vice president of wholesale (MVNO/M2M) at T-Mobile USA.
“With the launch of more customer support capabilities, our partner RACO Wireless demonstrates how T-Mobile’s unique business model does just that.”
Enterprise Mobile currently manages more than 200,000 M2M devices and has executed mobility projects for a wide range of industries, including retail, transportation, manufacturing, energy, financial services, insurance, healthcare, pharmaceuticals and the government.
For additional SIM management, the Omega Management Suite™ (OMS) from RACO Wireless streamlines M2M application management by delivering unprecedented visibility into the wireless network. OMS provides advanced reporting and alerting features including real-time SIM monitoring and reports, overage reports and alerts, SIM activation and maintenance, SIM management, web-based billing, and APN system hardware status monitors.
For more information about how RACO Wireless can support your M2M business or solution, visit www.racowireless.com.
RACO Wireless (www.racowireless.com), a subsidiary of RACO Industries in Cincinnati, Ohio, and a T-Mobile partner for 10 years, is a leading provider of wireless data solutions to the M2M industry. The company specializes in delivering wireless data your way by making it easy for companies to build, support and enhance wireless M2M applications. RACO Wireless can assemble a flexible, end-to-end M2M wireless connectivity solution for its partners – including delivering custom rate plans, tailored billing solutions and customized wireless connectivity as well as helping them brand their M2M applications and delivering 24/7 customer service – within just hours or days.
About Enterprise Mobile
Enterprise Mobile offers industry-recognized professional and outsourcing services designed to help companies successfully deploy and manage initiatives across multiple mobility platforms. Those services include device staging and deployment, mobile device management, help desk support, and break/replace and warranty management. Drawing on deep mobility expertise, Enterprise Mobile can serve as the single point of accountability for enterprise mobility projects, managing the complexities of the ecosystem and streamlining processes throughout the mobile device lifecycle. Enterprise Mobile is a business unit of Intermec Technologies Corporation. For more information, go to www.enterprisemobile.com.