Strategic Partnership Creates End-to-End Connected Product and Remote Service Management Solution with ThingWorx and Enterprise Business Systems.
ThingWorx and Acumen Solutions, the trusted leader in Enterprise Cloud Transformation and a Salesforce Platinum Cloud Alliance Partner, announced today a worldwide strategic partnership to help extend the value of enterprise solutions for companies that sell, service and support smart, connected machines and equipment.
Acumen Solutions’ world-class consulting services, together with the power of the ThingWorx rapid development platform, helps customers deliver end-to-end connected solutions that leverage machine data to enhance service and support business processes. The result is simplified development and deployment, resulting in faster time to market, while helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology.
“Our partnership with ThingWorx combines the benefits of remote service management and a scalable, robust application development platform, with our deep experience with salesforce.com Service Cloud and field service management.”
Tom Bullotta, Managing Director, Global Services at Acumen Solutions, said:
“Companies that take advantage of our combined solution experience improved service efficiency, increased equipment uptime and performance, and improved customer satisfaction and loyalty. Additionally, this solution provides companies the foundation for leveraging the inputs and insights from an increasingly connected world.”
ThingWorx provides core capabilities around remote monitoring and service management for connected devices and equipment. These capabilities, combined with Acumen Solutions’ implementation and integration expertise, reduces the costs and risks associated with delivering solutions that integrate remote machines into core CRM processes. Key solution capabilities include machine generated service tickets, alerts and notifications, automated field technician dispatch, registration of connected devices, machine activity integration into enterprise collaboration, as well as automated consumables replenishment with real-time data from connected devices.
“We are pleased to partner with Acumen Solutions, a certified salesforce.com Platinum partner,” said Russ Fadel, CEO of ThingWorx. “As the number of smart devices grows from 1 Billion to 50 Billion, prebuilt Enterprise CRM—ThingWorx integration simplifies our mutual customers’ ability to rapidly deploy innovative connected solutions, creating a competitive advantage. We look forward to a mutually beneficial and long-term partnership with Acumen Solutions.”