Customers can now integrate data from the Internet of Things with Salesforce Sales Cloud and Service Cloud | Axeda taps into the power of salesforce.com’s social, mobile and connected cloud technologies to help accelerate business transformation for the connected world.
Axeda today announced it has launched Connected Asset Management (CAM) application on Salesforce1 AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way.
Businesses now have easy access to machine data from the Internet of Things (IoT) and can connect that data into the Salesforce Sales and Service Clouds, enabling a wide array of valuable use cases for a completely connected enterprise. Service and operational teams can go beyond tracking, monitoring and managing assets and gain deeper understanding on how customers are using equipment to increase their satisfaction, while at the same time reducing support costs and increasing service revenue.
Built on the Salesforce1 Customer Platform, the new social, mobile and cloud customer platform built to transform sales, service and marketing apps, the Axeda Connected Asset Management application is currently available on the AppExchange at www.appexchange.com.
Comments on the News
Bill Zujewski, Axeda CMO and executive vice president for product strategy, said:
“Axeda is increasing opportunities for innovation across the Internet of Things with an easy-to-use cloud-to-cloud integration that accelerates the creation of a complete solution.”
“Machine data gives all new context and information to a connected enterprise to improve operational efficiency, provide customer insights and drive new services.”
“Companies are looking to transform the way they connect with customers, partners and employees to thrive in the today’s connected world,” said Ron Huddleston, senior vice president, global AppExchange and partner program, salesforce.com.
“By leveraging the power of the Salesforce1 Customer Platform, Axeda provides customers with the proven social, mobile and connected cloud technologies to accelerate business success.”
Connect in a Whole New Way with Social, Mobile and Connected Cloud Technologies
With Axeda and Salesforce Sales Cloud and Service Cloud integration, businesses have easy access to machine data in the Salesforce user interface, enabling a wide array of valuable enterprise use cases.
Service and operational teams can go beyond tracking, monitoring and managing assets and gain deeper understanding on how customers are using equipment to increase their satisfaction, while at the same time reducing support costs and increasing service revenue.
With new information about equipment use, sales and account managers benefit from a deeper understanding of account status.
Data captured directly from the asset provides visibility into consumable levels and enables organizations to make informed, proactive business-critical decisions. The list grows as more assets are connected and socialized across the enterprise.
Product Key Features
The Axeda Connected Asset Management (CAM) application provides a standard integration between Axeda and Salesforce and extends their Sales Cloud and Service Cloud applications with access to machine data from connected machines.
The CAM application enables a cohesive workflow for technicians, customer service reps and account managers to seamlessly access machine data in the Salesforce user interface.
Based on triggers and alarms originating from the devices and machines connected to the Axeda® Machine Cloud™, cases can be proactively created in real time within Salesforce.
Case, asset and account information managed in Salesforce is populated with data pulled from machines to give Salesforce end users more valuable information about connected assets.