Sierra Wireless announces zero-cost cloud management and 24/7 support for all new AirLink routers and gateways

Sierra Wireless announces zero-cost cloud management and 24/7 support for all new AirLink routers and gateways

AirLink Complete management and support service delivers peace of mind and best-in-class customer experience with comprehensive device management, security monitoring, 24/7 technical support and extended warranty.

Sierra Wireless today announced the availability of AirLink® Complete, a new comprehensive management and support service that delivers a best-in-class experience by combining cloud-based management, security monitoring, 24/7 technical support and extended warranty.

Every purchase of eligible AirLink routers and gateways will include one complimentary year of AirLink Complete.

IoT networking is mission critical for a wide range of industries from industrial to utilities to first responders. Deployments include thousands to hundreds of thousands of devices that need to be managed and supported in real time, especially with the rise in cybersecurity threats. AirLink Complete provides Sierra Wireless customers with 24/7 support, remote management and immediate access to critical updates with their new AirLink devices.

“For nearly 25 years, enterprises have relied on Sierra Wireless AirLink routers and gateways to keep their work force, mobile and fixed assets and mission-critical applications connected to the enterprise,” said Tom Mueller, Vice President, Product Line Management, Sierra Wireless. “In today’s environment, customers need a partner that can provide the flexibility, tools and support services to help them manage and secure their networks. AirLink Complete is our ongoing commitment to be the industry’s leading solution and services provider, giving customers a best-in-class experience and peace of mind that we will stand with them to accelerate deployment and minimize risk.”

AirLink Complete provides one simple plan with full access to the cloud-based AirLink Management Service (ALMS), direct technical support and warranty. After the first year, customers have options for multi-year support and management service to fit their needs. They can access more in-depth reporting and analytics with options that include ALMS ARA (Advanced Reporting and Analytics) or hosted AMM (AirLink Mobility Manager).

“I manage the IT operations of a small-town police department, and I don’t have the same level of in-house IT support resources as the larger city or metro agencies,” said Lt. G. Katz of Billerica Police Department. “AirLink Management Service is a must-have tool for fleets of our size to effectively configure, manage and troubleshoot. Being able to draw on technical support directly from Sierra Wireless, combined with the local support of their reseller partner, assures us that we can maintain a continuous level of connectivity to our officers.”

“AirLink Complete leads to a great end-customer experience, and it also provides our reseller partners and solution providers maximum flexibility while supporting their customer over the lifetime of their deployment,” said Brian Taney, CEO, GetWireless. “Our resellers and solution providers span a number of different industries and markets, and thus need service options rather than a ‘one-size-fits-all’ model in order to provide the best support possible.”

Pricing and Availability

Effective January 1st, 2019, every purchase of an eligible AirLink device (MP, RV, GX, ES, LX series only) includes one year of AirLink Complete. AirLink Complete includes:

  • Access to cloud-based Network Management tools AirLink Management Service (ALMS) to assist with deployment, configuration and upgrades
  • Direct access to 24/7 customer support from Sierra Wireless
  • Three (3) year hardware warranty (standard)
  • Free firmware updates for the life of the device, available on release
  • Free access to the Source at for all technical documentation and software downloads

After the first year, customers can renew AirLink Complete starting at $50/device/year. Options for other management services are available. Customers may also choose to renew just the management system at a reduced cost. Firmware updates and 3-year hardware warranty continue to be included at no cost.

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