How AI Impacts Managed Services

How AI Impacts Managed Services
Artificial intelligence (AI) has become one of the biggest technological advancements over the last few years. It has affected how businesses operate, leading to optimum utilization of resources. It’s important to understand that AI is expected to expand exponentially over the coming years. For this reason, it’s crucial to know how you can utilize AI to improve the efficiency of your business’s processes.

Some of the areas in which you can utilize AI include managed services. The following article discusses what you need to know about AI and how you can use AI to improve managed services and much more.

What’s AI?

What is the first thing that comes to mind when someone mentions AI? Most individuals think that AI may take over the world in the coming years. On the other hand, more positive thinking individuals imagine a brighter future where AI can simplify their daily lives, from managing workflows to walking dogs even during unpleasant weather conditions, and many more.

AI refers to a branch of computer engineering with various techniques that allow machines to mimic human intelligence. In other words, AI refers to the practice of developing machines to perform given tasks that require human capability.

Before you understand how AI can affect your managed services, it’s crucial you know what managed services mean.

Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions to improve operations and reduce expenses. It generally uses SaaS and other cloud technologies to support and improve the efficiency of your operations.

Over the last few years, more and more companies have been offering those types of services and it’s important to conduct extensive research before hiring an IT services provider. If you are located in the US, you can for example utilize IT services in New York from CloudSecureTech to see if they’re a best fit for your business workflows.

How Can AI Impact Managed Services?

The following are some of the benefits of incorporating AI in your managed services system. They include:

1. Anomaly Detection

Anomaly detection is the process of analyzing an organization’s performance to uncover outlier values in a collection of data. This will make it easier to conduct further investigations to find out what could be causing the values to deviate from the norm. This branch of AI will alert you in case of any anomaly detection in real time.

Anomaly detection will make it easier to automate key performance indicators (KPI) analysis.

Most business owners may analyze their KPIs manually, and this is a time-consuming activity. But with the use of AI, the algorithms can easily scan through your datasets across all the digital channels and analyze metrics 24/7.

2. Automation

Over the last few years, managed services automation has become a core part of most businesses. Automating your processes will make it easier for you to have a competitive advantage in this marketplace.

In managed services, automation refers to streamlining IT tasks to make it easier to complete and accomplish your goals. This won’t only simplify your daily activities, but it’ll also play a crucial role in improving your firm’s general processes.

Functions of automation in managed services include:

  • Remote Monitoring and Management (RMM): It tracks and records crucial IT processes, including performance reviews, diagnostic reports, and much more. With this service automation, it’ll be easier for you to stay on top, improving your efficiency.
  • Professional Service Automation (PSA): This automation makes it easier for you to track operational tasks such as management tasks separate from IT. You can use this tool to distribute tasks amongst your workforce fairly and manage your customer accounts.

3. Customer Experience

It’s important to understand that a successful business no longer depends solely on the product. An improved customer experience will go a long way in ensuring your firm’s success. Thanks to technological advancement, you can use AI to improve customer experience and meet the demands of modern clients.

Incorporating AI in your managed services will make it easier for you to strengthen customer engagement and chances of retention. It’s important to understand that AI shouldn’t replace humans. Rather it should help increase the efficiency of your workforce.

AI can also utilize other technologies such as natural language to simplify communication and automate customer interactions. Examples of AI you can use to improve customer experience include conversational chatbots and product recommendations based on customer purchase history.


Over the last few years, AI has affected how businesses operate. You can utilize AI to improve the efficiency of your managed services. Some ways AI can impact managed services include anomaly detection, automation, and improving customer experience.

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