Best Practices for Managed Service Providers to Keep Users Safe

Best Practices for Managed Service Providers to Keep Users Safe

By Marc Kavinsky, Editor at IoT Business News.

The internet of things (IoT) has changed how people interact with technology, and many industries are trying to take advantage of it. And it is about more than just giving devices smart abilities. Devices that connect to a network have to be protected to avoid unauthorized access. Managed service providers (MSPs) must ensure that each access point is safe from potential security threats. By making this a priority, you can ensure that your relationships with your clients remain intact.

The Importance of Security for the IoT

Devices connected to the IoT have many critical functions, and if there is an attack, the consequences can be dire. For example, if a security system is disabled remotely, an attacker could access the system. And an even bigger attack might involve a cybercriminal shutting down a utility grid. It can be hard for clients to ensure security for IoT-enabled devices on their own. Manufacturers of these devices might rush to put them on the market, meaning security might not be a priority for them.

Since creating the protocols can be difficult, clients might have devices that do not have as much security built in. That makes techniques such as client password management even more critical for MSPs. Many times, IoT-enabled devices have certain safety measures such as password authentication, but today, that is no longer enough. Each device is specialized in how complex it is, which means that MSPs need to customize their approach to business continuity and password security overall.

User Education

Of course, MSPs should offer security, such as anti-virus programs. However, today, these tools are no longer enough when it comes to keeping users safe. It is equally important to educate users on techniques such as automating password management safely. That can reduce costs associated with data breaches. Regular training is essential since hackers’ techniques are constantly changing to try to get around security protocols. If end users make mistakes, it’s easier for criminals to attack a network.

Trusted contacts or friends might unknowingly have their accounts compromised, and the attacker can send phishing emails through that account. The recipient believes the message is from that contact or friend and may click on a malicious link. Or a phishing message may look like it comes from a real charity or other organization. It might ask for information to be verified or for a donation to charity. A user may also be told that they have won a competition, even if they have never entered.

Regular Backups

MSPs should impress upon clients the importance of a backup for all devices. If a device does not have a backup and there is a ransomware attack, a client might have to choose between losing their data or paying the attacker to release the information. However, if you offer backups through a cloud, it’s difficult for attackers to get to that data, and your clients can access the information anywhere. Create a plan in case of a disaster because even secure systems can be attacked.

Related posts