Certification highlights Sigfox’s commitment to customer experience.
Sigfox today announced that it has achieved the International Organization for Standardization (ISO) 9001:2015 certification, the most widely recognized international standard for quality management.
The achievement underscores the company’s commitment to providing quality solutions to its global network of partners and customers.
ISO 9001:2015 is a globally recognized quality management standard that is published by the International Organization for Standardization (ISO). It provides a model that companies of all types and sizes can use to build an effective quality management system. To become ISO 9001:2015 certified, organizations must demonstrate several quality management principles, including a strong customer focus, involvement of high-level company management and ongoing improvement of internal quality management processes.
To achieve the ISO 9001:2015 certification, Sigfox was evaluated by Afnor Certification, a renowned certification system provider based in France. As part of Afnor’s rigorous assessment, the company reviewed Sigfox’s quality management processes with a specific focus on optimization, risk reduction, performance improvement and customer satisfaction. Sigfox’s recent work with global companies such as DHL, PSA, Michelin, Total and Bosch, as well as its support of the 2019 Special Olympics World Games in Abu Dhabi, helped demonstrate its readiness to meet all required aspects of the standard, even through a period of rapid growth.
“This certification validates Sigfox’s commitment to operating at the highest quality standards” said Franck Siegel, Chief Operating Officer at Sigfox.
“As we look to densify our network and expand solutions worldwide, this accreditation instills trust amongst our current and prospective partners that we are bringing to market a trusted, valued offering.”